Specialist I - Outreach and Case Management Roles

Heluna Health
San Francisco, California
Jan 31, 2019
Mar 02, 2019
Position Type
Full Time
Degree Level
Willingness to Travel
up to 25%
Experience Level

The San Francisco Homeless Outreach Team (SFHOT) works collaboratively in small teams to engage and stabilize chronically homeless individuals and to help establish care for chronic conditions and find permanent housing. All SFHOT positions are contingent upon funding. 

The Specialist I is a team member on care management or outreach services based on program needs and assignments. SFHOT relies on Specialist Is to serve as leaders and assist with daily operations on their assigned teams. 

SFHOT operates 365 days a year, 24 hours a day, 7 days per week. Work schedules are on shifts set by Management. 


1. Conduct outreach throughout the Central City and outlying neighborhoods, administering initial screening tools and document concerns and disabilities regarding lack of housing, financial support, medical, mental health and substance use. 
2. Check the welfare of all encountered individuals lying on the street, documenting all encounters, and providing hope, encouragement, supportive therapeutic counseling, crisis intervention, and vocational counseling to clients in need. 
3. Respond promptly to requests from city agencies (the Mayor’s Office, Board of Supervisors, SFPD, SFFD,) and merchants, community groups, and citizens to help individuals found at-risk in the streets. 
4. Provide targeted outreach to High Users of Multiple Systems (HUMS) who frequent emergency services but are not connected to stabilizing care; refer clients to Care Management or EMS-6. 
5. Work as members of, or in close collaboration with, the Street Medicine Team, working with medical staff to engage homeless individuals. Functions may include collection of basic personal and demographic data, registration in electronic systems, pick-up and delivery of supplies and equipment, including pharmaceutical supplies, laboratory tests and mail. 
6. Work as members of, or in close collaboration with, the Care Management Team, to establish and maintain a minimum caseload of 20 clients and regularly follow their care from initial care plans through referrals and linkages and into permanent housing. 
7. Become an advocate as appropriate for scarce resources that help stabilize clients. 
8. Serve as liaison between the professional staff and community. Maintain professional and positive relationships with other service providers, community groups, and the neighborhood. 
9. Use assigned communication devices to appropriately and professionally communicate with team members and other service providers. 
10. Use web-based technologies for information look up and entering notes in a timely manner. 
11. Maintain daily logs of client contacts and disposition using available technology. 
12. Use company provided vehicles to transport and visit clients in an appropriate and professional manner. Maintain a clean driving record. 
13. Adhere to the Code of Conduct and established policies and procedures. 
14. Manage stress and self-care effectively. 
15. Attend training and meetings as required. 
16. Other duties as assigned. 

AA/AS degree in Human Services, Psychology, Counseling, or a related field; OR 
High School degree or equivalent plus a minimum 3 years direct experience working in a professional capacity with homeless, behavioral health or medically complex populations. 
1. Valid California driver’s license and no history of major moving violations, including DUIs, during the past 5 years. 
2. Knowledge of the client population and their complex needs including homelessness, financial instability, medical and psychiatric illnesses, and substance abuse. 
3. Ability to work well with diverse staff and clientele including cultural, language, sexual identity, gender and other diversity considerations within all neighborhoods in San Francisco. 
4. Ability to work successfully both independently and cooperatively. 
5. Ability to speak read and write clearly in English. 
6. Professional level competency using Internet, email, and Microsoft Word computer applications. 
7. Ability to use computers/internet to look up information and enter relevant notes. 
8. CPR and first aid certification within 90 days of hire. 

Preferred Qualifications 
1. Bilingual, bicultural competency. 
2. Previous experience or training in street outreach and case management. 
3. Knowledge of San Francisco neighborhoods and community resources. 
4. Knowledge of the San Francisco Health Provider network. 
5. Prior experience with documentation and billing procedures. 

1. Must be in good physical condition and capable of performing job duties requiring frequent use of the entire body including ability to stand, walk, climb stairs, sit, drive for extended periods of time, exit and enter vehicles throughout an 8 hour work shift. 
2. Ability to use a computer, phone or office equipment for extended periods of time. 
3. Ability to successfully and efficiently complete tasks in an environment where background noise is present and interruptions may be constant. 
4. Must be able to lift a minimum of 35 lbs. 
5. With instruction, the ability to assist persons with disabilities and to help transfer a 180 lb person and lift wheel chair in and out of a car or van. 

Travel outside to various locations and on occasion, general office setting, indoors temperature controlled 

All qualified applicants will be considered for this position in accordance with the San Francisco Fair Chance Ordinance. 

PHFE is an Affirmative Action, Equal Opportunity Employer that encourages minorities, women, veterans, and disabled to apply.







Conflict Resolution


Customer Oriented




Team Oriented




Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Licenses & Certifications


First Aid


Please apply at the following URL:  https://recruiting2.ultipro.com/PUB1001PUBH/OpportunityCreate?opportunityId=dffcd630-436f-4015-824b-ece2a42c46ed


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