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HelpLine Operator

Employer
NAMI Georgia
Location
Atlanta, Georgia
Closing date
Mar 1, 2019

View more

Focus Areas
Mental Health / Crisis Intervention
Job Function
Health / Medical
Position Type
Full Time
Degree Level
Bachelors
Willingness to Travel
up to 25%
Experience Level
Administrative

Job Details

Summary:

The HelpLine Operator is responsible for all aspects of communication and data entry related to NAMI Georgia’s non-emergency Resources/HelpLine. The HelpLine Operator will answer and respond to callers requesting information about topics such as mental health services, housing, legal issues, and support groups. The HelpLine Operator will also respond to resource-related emails, maintain a database with caller information, and research and organize information related to resources in Georgia.

Required Experience/Qualifications:

  • Effective oral and written communication skills, including phone etiquette and attentive listening
  • Capacity to respond calmly to callers who may be experiencing emotional distress
  • Understanding of or willingness/ability to research mental health services, housing resources, NAMI information
  • Cultural competency and ability to foster inclusion and acceptance
  • Ability to organize and utilize NAMI Georgia website and “Community Resources” page
  • Ability to work both independently and as part of a team
  • Computer skills, including Microsoft Excel and Word, general Internet searches
  • Four-year degree preferred
  • CPS (Certified Peer Specialist) preferred

Preferred Experience/Qualifications:

  • Understanding of Georgia’s mental health system
  • Familiarity with NAMI and NAMI programs
  • Understanding of mental health conditions, developmental disabilities, and addictive diseases
  • Background in social work, human services, psychology, and/or related fields
  • Experience working with individuals with a mental health condition
  • Experience working with non-profit organizations

 

Company

For people affected by mental illness, NAMI Georgia is the most extensive state network for support, education, advocacy, and public awareness. Through our State office and community affiliates, we are a singular force for good that delivers peer-led critical mental health programs and services that make a difference in the lives of thousands of people.  Grounded in the belief that we are stronger together, NAMI Georgia focuses on bringing hope to individuals and families, shaping public policy, and fueling a state-wide conversation on mental health.  We are powering hope at every opportunity and corner of the state. 

Company info
Website
Telephone
(770) 234-0855
Location
4120 Presidential Pkwy, Suite 200
Atlanta
GA
30340
United States

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