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Program Associate

Employer
SF-Marin Food Bank
Location
San Francisco, California
Salary
Based on Experience
Closing date
Feb 23, 2019

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Focus Areas
Agriculture / Food / Nutrition
Job Function
Direct Service / Social Service
Position Type
Full Time
Degree Level
High School
Experience Level
Administrative

Job Details

Join a collaborative team of motivated individuals designing, supporting and expanding food programs throughout San Francisco and Marin counties. This position is a full-time, non-exempt position working with the Pantry Enrollment System (PES) team. PES is centered on a shared customer database and program access protocols designed to facilitate the fair and equitable distribution of donated food at public food pantries throughout San Francisco and Marin Counties. Fluency in verbal Cantonese is required for this position.

Job Responsibilities

A) Participant Enrollment

  1. Help enroll households in food pantries, provide customer service (over the phone and in person) and effectively manage paper and electronic participant records.
  2. Monitor compliance with enrollment protocols, following up with participants and partner agency representatives as necessary.
  3. Help develop and maintain effective participant and agency record keeping systems.
  4. Provide administrative and clerical support as needed.
  5. Respond to questions, complaints, and concerns of participants in a timely and professional manner.

B) Other Program Support

  1. Problem solve and provide customer service for partner agency representatives as needed
  2. Support internal and external reporting and surveys
  3. Coordinate occasional mass mailings
  4. Provide programmatic and customer service support to programs staff and agencies as needed, including occasional off-site responsibilities
  5. Lead trainings and presentations to pantry coordinators and volunteers.

C) Other Related Duties as Assigned

QUALIFICATIONS

  • College graduate or equivalency preferred. One or more years experience in non-profit or social services sector working directly with clients and/or community engagement work is a plus.
  • Fluency in verbal Cantonese required. Fluency in written Cantonese preferred.
  • Sensitivity to the needs of economically and educationally disadvantaged individuals. Ability to maintain client confidentiality. Experience working with clients facing multiple barriers to receiving services is a plus.
  • Proven record of accuracy in completing, tracking, and reviewing data.
  • Dependable and able to accommodate occasional evening or weekend work when needed.
  • Ability to work and interact with individuals (staff, volunteers and clients) from a variety of socioeconomic backgrounds in a culturally diverse work environment.
  • Interest in hunger or food issues.
  • Valid driver's license (access to vehicle strongly preferred).
  • Physical Demands: Ability to stand and talk to people waiting for food distributions outdoors; Ability to perform clerical and computer work temporarily in a variety of settings and physical arrangements; Ability to carry up to 20 pounds of materials.

Benefits

We provide excellent medical, dental, generous 403B retirement plan, FSA, life insurance, competitive salary, vacation, sick and holiday leave, career development, celebrations and activities.

Company

Our mission is to end hunger in San Francisco and Marin. We envision a community where everyone is able to obtain enough nutritious food — in a dignified manner — to support the health and well-being of themselves and their families.

Company info
Website
Telephone
4693373139
Location
900 Pennsylvania Ave
San Francisco
CA
94107
US

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