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Director of Residential Services & Case Management

Employer
Covenant House Georgia
Location
Atlanta, Georgia
Closing date
Feb 23, 2019

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Focus Areas
Housing / Shelter, Human Services
Job Function
Direct Service / Social Service, Social Work / Counseling
Position Type
Full Time
Degree Level
Masters
Experience Level
Professional

Job Details

PURPOSE OF POSITION:  The primary function of this position is to carry out the day-to-day responsibilities of the Shelter in order to fulfill the mission of Covenant House Georgia.  The Program Coordinators report directly to the Director. The Director of Residential Services reports directly to the Assistant Executive Director.

ESSENTIAL DUTIES AND RESPONSIBILITIES:  Covenant House Georgia reserves the right to unilaterally modify, remove, or add to any of the following:

  • Possess and maintain knowledge of the needs of homeless and at-risk youth that Covenant House Georgia services
  • Oversee the day-to-day operation of the Shelter and Rights of Passage Program
  • Provide regular supervision and manage Coordinators and Case Managers; follow up as needed to make certain all expectations are being met in working with youth as well as administrative tasks
  • Responsible for interviewing, hiring, performance management, annual reviews for assigned staff
  • Ensure the Center is adequately covered by staff at all times
  • Monitor and assure data is entered and reported out of all required systems, including Efforts to Outcomes (ETO) and other state/federal data entry systems as needed
  • Ensure compliance with all internal and external paperwork requirements
  • On-call:  rotating times other than scheduled work shifts; respond to crisis calls, emergency calls, and/or other Covenant House Georgia needs within a reasonable time period
  • Network with community resources and make referrals as needed
  • Provide individual counseling and support to youth when needed
  • Provide crisis counseling, support and planning for emergency service requests
  • Develop and provide leadership for life skill groups and support meetings
  • Identify staff training needs and provide the training or recommend outside training as appropriate to the Director of Program Services
  • Oversee along with COO monthly All Case Review
  • Ensure the confidentiality of each youth who seeks services within the program
  • Ensure that a therapeutic environment is maintained including working directly the Clinical Director in developing and implementing mental health, substance abuse and anger management therapeutic interventions
  • Model appropriate, professional behavior for staff to establish and maintain superior services to youth in a safe and inviting atmosphere
  • Ability to:
  • uphold Covenant House Georgia standards of conduct, policies and procedures at all times
  • ensure that the Center is safe and free from any conditions that may cause harm or danger to staff, youth, or visitors at the facility
  • assure all CHGA equipment is in proper working condition
  • participate in other Covenant House Georgia program and activities as required
  • establish and maintain an effective working relationship with co-workers, supervisors, representatives of other agencies, and the public
  • effectively communicate, verbally and in writing, with both internal and external individuals and/or businesses
  • immediately respond to emergencies and resolve issues with client and/or staff
  • participate in recreational activities with youth served as required
  • defuse physical and verbal confrontations with youth served using appropriate techniques and/or interventions
  • lift and move items typically weighing 5-35 pounds
  • handle multiple tasks and projects
  • work a flexible schedule as needed
  • work standing, walking, and/or sitting a minimum of 8 hours per day/shift
  • drive agency or personal vehicles to transport items and/or (valid State of Georgia license with acceptable driving record as required by insurance company required)
  • travel as needed for training or to fulfill job requirements
  • Perform all other tasks as assigned

SUPERVISORY DUTIES:  supervisory responsibilities as assigned.

EDUCATION & EXPERIENCE:  Masters Degree in Human Services or related field preferred; minimum of 5 plus years of related experience working with youth (runaway population preferred); possess a working knowledge of adolescent development, counseling, group work, case management and documentation-5+ years supervisory experience preferred; proficient computer skills required.

Company

OUR MISSION

At Covenant House Georgia (CHGA), we are much more than a shelter. We provide more than a bed and a meal for youth experiencing homelessness and escaping trafficking; we show unconditional love and give comprehensive support so that our youth can and will realize their fullest potential.

That commitment calls us to serve suffering children of the street, and to protect and safeguard all children. Just as Christ in His humanity is the visible sign of God's presence among His people, so our efforts together in the covenant community are a visible sign that effects the presence of God, working through the Holy Spirit among ourselves and our kids.

Company info
Website
Location
1559 Johnson Rd. NW
Atlanta
GA
30318
United States

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