Case Manager

Greater Atlanta
Up to $30,000 per year + Benefits
Jan 10, 2019
Feb 09, 2019
Focus Areas
Human Services
Position Type
Full Time
Degree Level

The Family Consultant is a member of the clinical team and is responsible for the coordination of day-to-day activities of the DD individuals. The Family Consultant reports to the Family Consultant Supervisor.

Nature Of Work:

The Family Consultant must have an understanding of the DD population and be skilled in management of the contracts of the regions assigned. The Family Consultant must be able to provide supervision and personal interaction to adults and children. Must be aware of the Individual Services Plan (ISP) goals and support this treatment plan. The Family Consultant must understand that corporal punishment is prohibited and considered an unacceptable response under any circumstance. The Family Consultant must maintain a positive working relationship with professionals and individuals. The Family Consultant must understand the importance of protecting the individual’s privacy. Must be able to provide information concerning the individual’s history, birth family, diagnosis, medical information, current functioning. Treatment goals and issues are considered confidential. The Family Consultant must be dependable, emotionally balanced, and physically capable of performing job duties. This position requires some physical functions that are considered essential to satisfactory performance of the outlined job responsibilities, i.e. sitting, standing, walking, speaking, hearing, and the ability to physically restrain (when necessary and appropriate).

Duties and Responsibilities:

  • Manage the contracts/waiver services of the regions assigned (Read contracts of assigned regions)
  • Ensure that all individuals are living in a safe place that promotes their individual growth.
  • Complete a monthly supervision checklist (DD program) for all residential services.
  • Communicate with staff liaison on hiring needs and training of staff for individuals.

      Document monthly contact with family and other team members


  • Attend Intake and ISP meetings and oversee implementation of interventions and services to individuals and serve as a team leader in providing services for individuals
  • Complete all necessary paperwork to ensure billing systems are functioning appropriately. (Medicaid Billing Forms) Understand individual’s budgets.
  • Responsible for a timely completion of all case notes, logs medication forms, timesheets, personal spending, expenditure requests, mileage, etc.,
  • Provide written quarterly ISP reports on all assigned cases
  • Participate in agency on-call rotation, this may include staffing coverage, transportation and all other duties assigned for on-call
  • The Family Consultant has monthly contacts with the individual and more if needed, at a minimum of one monthly contact in the community and in the home.
  • Participate in weekly supervision/follow-up with Family Consultant Supervisor.
  • Responsible for supervision of the direct care staff and individuals
  • Provide copies of Fire Drills and Supervisory check lists to Family Consultant Supervisor
  • Serve as an advocate and teacher to the individuals
  • Must attend Monthly Unit Meetings and Monthly Staff meetings
  • Participate in the rotation of the CRT (Critical Response Team) as needed
  • Report incidents to CCS Individual Advocate/FC Supervisor
  • Must attend weekly DD Placement Meetings, as needed
  • Develop an understanding of the DBHDD system
  • Become familiar with the Office of Regulatory Services rules and regulations related to the DD department
  • Provide support to the individual, their family and supervision of direct care staff
  • Assist Individual in establishing valued social roles in the community.
  • The Family Consultant is responsible for the up keep of each Individual’s chart, which house complete records of the individual obtained at the time of referral and admission; to include, documentation of the work performed on the individual while in placement, and the charting of the Individual’s progress while serving as the provider. Quality assurance checks are performed quarterly by the Family Consultant and his/her supervisor
  • Must have the ability to effectively write SOAP notes
  • Contact notes must be completed on Kaliedecare computer system
  • Must follow policy and procedure accordingly to Creative Community Services, Inc. precepts
  • Ensure individuals attend social gathering and CCS events and provide transportation as needed
  • Coordination and/or providing transportation for individuals as needed
  • Family consultant must attend DD social events and CCS company events
  • Family consultant must complete 2 full days (9-5) in the office.
  • Family consultant must meet deadlines for all finance departments requirements which include timesheet, mileage, expense request, leave request and Medicaid billing
  • Ensure Medicaid summaries are accurate and complete to deadline
  • Filing is to be completed on a monthly basis or as documents is received.
  • And other duties as assigned

Desired Qualifications:

The Family Consultant position requires an individual with an understanding of the concept of DD. This position requires a Bachelor’s Degree in a Human Services field and/or experience working with special needs children and/or persons with developmental disabilities. This person will be required to analyze and react to difficult situations, often under considerable stress and pressures. Decisions will be guided by established policy and procedure.


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