- Degree Level
- High School
The East Bay Community Law Center (EBCLC) is seeking two exceptional individuals to serve as Administrative Assistants/Receptionists. The Administrative Assistants/Receptionists provide initial client reception and ongoing administrative support to EBCLC's two office locations in Berkeley. The position is an integral part of the Administration group and is the first point of contact for clients seeking services, either by phone or in person. Because we strive to be barrier-free and client-centered, the position requires individuals who truly enjoy working with people; have the skills and capacity to respond in an empathetic and respectful way to clients who are often in crisis; and can work effectively in a collegial and fast-paced environment. Strong communication and organizational skills are essential. The Administrative Assistants/Receptionists are supervised by the Community Engagement Manager.
EBCLC is a non-profit legal services organization and the community-based clinical program for Berkeley Law School, committed to increasing justice through education and advocacy and building a culturally diverse workplace, centered on equity. With over 70 staff, 150 law students, and an $8 million annual budget, EBCLC is the largest provider of free legal advocacy in Alameda County, providing multimodal, collaborative, and holistic legal services to over 5,000 clients yearly and engaging in legislative and policy advocacy at the local and state level.
- Provide phone and in-person reception, assessing clients' eligibility and legal issues, and directing them to appropriate internal services or external referrals
- Use case management software to enter client and legal issue information, following appropriate intake procedures and policies for EBCLC's various legal practice areas
- Work collaboratively with other administrative and program support staff
- Research, identify, update and circulate referral information for services outside the scope of those provided by EBCLC that respond to client inquiries and needs
- Assist with filing of practice area case and brief service files, with client satisfaction surveys, and with other administrative tasks associated with EBCLC's legal services
- Assist with administrative tasks in support of EBCLC's offices generally, including updating staff directories, circulating outreach and clinic schedules, and maintaining office and staff vacation calendars
- Provide meeting logistical support including arranging conference calls, room reservations, catering, and video conferences set up
- Provide additional administrative support and other duties as assigned by supervisor
- High school diploma or GED required
- Two years of administrative experience, including proficient to intermediate skills with Microsoft Office suite (Outlook, Word, Excel, and Power Point). BA degree may substitute for experience.
- Excellent verbal communication skills. Fluency in Spanish, Cantonese or Mandarin desirable.
- Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail
- Proven ability to handle confidential information with discretion, be adaptable to various competing demands, and demonstrate the highest level of customer/client service
- Ability to work effectively with a diverse range of people and groups, a sincere desire to support clients from underserved communities, and commitment to social justice
- Database experience a plus (LegalServer)
- Experience with de-escalation techniques desirable
Starting hourly rate for this full-time non-exempt position is $21.98 - $32.97 based on number of years of prior relevant experience, as dictated by the EBCLC salary scale.
Benefits include fully paid health insurance (medical, dental, and vision) for employees and their dependents, life and disability insurance, and generous paid leave (vacation, sick, and holidays); EBCLC also offers flexible spending accounts for qualified health, dependent care, and commute expenditures; and retirement options. Professional development support includes membership in the relevant local, statewide and/or national associations, attendance at relevant conferences, as determined by EBCLC's professional development policy and budget.
Interested applicants should submit application materials by email to firstname.lastname@example.org (include "Administrative Assistant/Receptionist" in the subject line) no later than Sunday, January 27, 2019. Please note we will review applications on a rolling basis and may schedule interviews before the closing date. Application materials should include a cover letter, resume, and names/contact information for two professional references.
EBCLC is strongly committed to advancing justice through education and advocacy, and the need to transform legal services and legal education. Additionally, EBCLC is committed to building a culturally diverse workplace centered on equity and providing an inclusive, welcoming, and culturally responsive environment for all staff, volunteers, subcontractors, vendors, and clients. To achieve this goal, EBCLC works actively to improve our office climate, systems and structures, communications, and community engagement to create an inclusive and respectful workplace that acknowledges and values differences.
Please take time to review EBCLC's mission, vision, programs, and website, and ensure that your cover letter reflects how your background, experience, and expertise have prepared you to be successful in performing the responsibilities of the position. Please also address how your personal background or experiences, professional or otherwise, have prepared you to contribute to our commitment to cultural responsiveness and diversity amongst our staff.
We strongly encourage individuals from traditionally underrepresented communities to apply. EBCLC does not discriminate on the basis of race, color, religious creed, sex, gender, gender expression, gender identity, age, national origin, ancestry, disability, marital status, sexual orientation, military status, prior contact with the criminal justice system, or any other basis prohibited by law.