Volunteer Support Specialist

Atlanta, Georgia / Telecommute
Jan 08, 2019
Feb 07, 2019
Job Function
Volunteer Services
Focus Areas
Youth Development
Position Type
Full Time, Telecommute

Job Title:    Volunteer Support Specialist

Reports To:   Volunteer Support Manager

Status:   Exempt., Full Time

Location:   Telecommute

Salary:  $36K

Last Updated:  January 2019


The Volunteer Support Specialist works to support, through the volunteer and the Service Unit structure, the effective delivery of the Girl Scout Leadership experience.  They work cross-functionally with other departments and with volunteers to ensure that Girl Scouts of Greater Atlanta retention, financial and business goals are met. Must be able to support Bartow, Cherokee, Fannin, Floyd, Forsyth, Gilmer, Haralson, Paulding, Pickens, Polk GA and Polk TN Counties.               


  • Accountable for creating, with the service unit team, an annual action plan which will result in meeting or exceeding goals for:
  1. Girl retention
  2. Adult member retention
  3. Volunteer satisfaction
  4. Training participation rates
  5. Other goals as may be determined annually
  • Develops and implements the annual membership spring renewal strategy
  • Works with Service Unit and cross-functional teams to determine or develop innovative strategies to ensure the effective support of troop leaders and girls
  • Identifies the need for and provides problem solving and conflict resolution when appropriate and in a timely manner
  • Recruit, select, appoint and supervise, in conjunction with the service unit director, service unit team members
  • Encourages quality adult recognitions, both formally and informally
  • Assists with council wide volunteer events (Volunteer Leadership Conference, Volunteer Appreciation Week, Service Unit Director Breakfast/meetings) and takes lead on assigned aspects of such events
  • Act as Service Unit Director when needed, implementing the service unit action plan, until a qualified volunteer is recruited and appointed
  • Keeps current on all council information and messaging that is offered to volunteers; act as a broker to distribute information between council staff and volunteers as needed
  • Acts as the council subject matter expert for all items related to and impacting adult volunteers
  • Provides oversight and accountability for complying with council policies and procedures, including finances and governance
  • Holds Service Unit Directors accountable for performing the duties of their job description and achieving SU goals; performs annual reviews for all Service Unit Directors assigned
  • Promotes and supports the direction of council and national initiatives, working to create buy-in and adoption among volunteers
  • Demonstrates and promotes a climate of courtesy and professionalism at all times
  • Must be able to relate to other people beyond giving and receiving instructions
  • Maintains strict confidentiality when handling sensitive information
  • Other duties as assigned
  • Demonstrates through action the qualities of the Girl Scout Law


  • Bachelor’s degree or equivalent experience required
  • Experience in managing multiple people and cultures, including communicating, delegating, and supporting
  • Ability to work well with people, network with staff and volunteers
  • Volunteer Experience in Girl Scouting, preferred
  • Ability to adapt to changing situations
  • Subscribe to the principals of the Girl Scout Movement
  • Must successfully complete an MVR, credit and criminal background check


  • Strong oral and written communication skills.  Bilingual skills an asset
  • Strong human relations skills; ability to motivate people in small and large group settings
  • Strong ability to self-manage by working independently and demonstrating a strong work ethic
  • Ability to use technology and learn new technology applications
  • Ability to give and receive constructive feedback in a professional manner
  • Flexibility and openness to changing work priorities and conditions; simultaneously managing multiple tasks/projects
  • Stays positive in the face of adversity
  • Promotes an internal culture of teamwork and accountability to one another

Working Conditions

  • Willingness or ability to work a flexible schedule, including frequent nights and weekends
  • Willingness to drive 60 miles or more, round trip, from home on a regular basis

Physical Requirements

  • Requires the physical mobility to sit or walk for moderate periods of time and to occasionally carry or lift objects weighing up to 30 pounds.

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