Volunteer Support Coordinator

Location
Mableton, Georgia
Posted
Dec 20, 2018
Closes
Jan 19, 2019
Job Function
Volunteer Services
Focus Areas
Youth Development
Position Type
Full Time

Job Title: Volunteer Support Coordinator

Reports To: Senior Director of Volunteer Support

Status: Non-Exempt  

Location: Mableton Business Center

 

JOB SUMMARY

The Volunteer Support Coordinator is responsible for providing administrative support to the Director and Managers of the Volunteer Support Team. She/He will also coordinate the delivery of the Volunteer recognition program, which includes multiple delivery channels and event planning.

DUTIES AND RESPONSIBILITIES

Support:

  • Process invoices and check requests as needed
  • Assist in planning and coordination of various volunteer events such as the Volunteer Leadership Conference and Annual Meeting
  • Manage all incoming and outgoing packages and mail
  • Provide detailed support with the ability to manage multiple projects as needed  

Recognitions:

  • Assist the Volunteer Support Manger in executing the volunteer recognition program
  • As directed by the director and manager, help plan the Volunteer Leadership Conference, including the preparation of all award materials, volunteer registration, and follow up with attendees as needed
  • Process volunteer awards in a timely manner
  • Update recognitions handbook as needed
  • Maintain Salesforce tracking system for all awards and recipients
  • Support the Council Recognition Committee as needed
  • Keep track of event finances including check requests, invoicing, and reporting

Resolutions:

  • Manage the escalation process of volunteer disputes through formal processes and documentation. 
  • Prepare documents, assemble and maintains statistical data
  • Perform and oversee specific projects and programs as assigned
  • Prepare letters, memos, spreadsheets, reports, and communications that are sensitive and confidential in nature
  • Attend Internal Review Committee meetings
  • Document any volunteer status updates on Salesforce as needed

Other: 

  • Develop an understanding of Girl Scout history, philosophy, organization, policies and operational procedures
  • On a self-directed basis, continues to improve individual level of competency through training and certification on established educational programs
  • Must be able to relate to other people beyond giving and receiving instructions: (a) can get along with coworkers or peers without exhibiting behavioral extremes; (b) perform work activities requiring negotiating, instructing, supervising, persuading or speaking with others; and (c) respond appropriately to criticism from a volunteers, members, or supervisor
  • Other duties as may be assigned.

 

KNOWLEDGE, SKILLS AND ABILITIES

  • Three years’ experience in and administrative support capacity, preferably in a customer service organization
  • Experience handling highly confidential and/or sensitive in nature, and maintain diplomacy and discretion always
  • Bachelor’s degree preferred; or equivalent work experience
  • Proficient using the latest versions of Microsoft Word, Excel, PowerPoint, Access, and mail merges; email and web searches
  • Willingness to work evenings and weekends
  • High level of customer service
  • Knowledge of Girl Scouting, preferred

PHYSICAL REQUIREMENTS   

  • Physical ability to load and unload vehicles and to carry and set-up supplies and pieces of equipment weighing up to 35 pounds

*Must successfully complete a criminal, motor vehicle and credit background check.

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