Director of Mentorship

San Francisco, California
Dec 19, 2018
Jan 18, 2019
Focus Areas
Position Type
Full Time

Summary: The Director of Mentorship Programs will develop and maintain the GGU mentoring program.  In this capacity, the Director will develop and oversee a mentoring program with the collaboration of career services, alumni relations, student life, strategic communications and the academic departments.  This position will enhance and facilitate institution wide opportunities for career focused alumni engagement with students.  This position is also responsible for training and supporting alumni mentors and student mentees as well as developing strategic partnerships with alumni, community members and employers.


Essential Duties


Develop and oversee a mentoring program


  • Create and maintain a mentoring program
  • Manage an online mentoring platform
  • Coordinate and oversee mentor/mentee matching process
  • Collaborate with institutional stakeholders to coordinate mentoring process
  • Ensure mentor and mentee compliance with program standards and policies
  • Determine what success will look like for the mentoring program and the data needed to assess those metrics
  • Interpret, evaluate and synthesize data regarding mentors and student mentees to assess program, provide feedback to stakeholders and consistently improve the program

Train and support alumni mentors and student mentees


  • Facilitate, create content for, and oversee mentor and mentee training in collaboration with other departments
  • Provide training through a variety of online and in person engagement models
  • Drive ongoing relationship with mentors
  • Build and maintain strong alumni relationships
  • Ensure mentorship structure and process is clear and all participants have a set of expectations and the
  • Create records of interactions, when appropriate, in University customer relationship management system

Develop strategic partnerships with alumni, community members and employers


  • Develop and present educational programs and events for alumni and students
  • Perform alumni outreach to develop, retain, and grow relationships
  • Identify, target and source alumni and community mentors
  • Plan and attend alumni and community events
  • Use social networking and other marketing tools to connect with alumni and community partners



  • Demonstrated project management experience.
  • Comfortable with technology.  Experience using social media to connect with volunteers, alumni or other constituents.  Proficient with databases including Salesforce, Raisers Edge, and Symplicity.  Demonstrated experience using MS Excel.
  • 5-7 years of experience working with a mentoring program.  Preferably in a University or a community college setting.
  • Ability to work with a variety of peers and supervisors.  Ability to work effectively as a team leader as well as independently; ability to train, inspire and motivate colleagues.
  • Highly organized with good interpersonal, problem-solving and analytical skills.  Ability to anticipate needs, see opportunities and use good judgment in dealing with confidential information.
  • Excellent interpersonal and communication skills.  Highly proficient in communicating effectively, including an ability to write and speak clearly.
  • Commitment to diversity and a knowledge of its impact on learning and development.
  • Demonstrated experience in volunteer recruitment, training, and management
  • Background in alumni relations or professional coaching preferred.



Bachelor’s degree and a minimum of five years relevant experience.  A master’s degree is preferred.


Supplemental Information:


To apply: Please go to and submit an application, letter of interest, and a resume.

In applying for a position, candidates sign a consent authorizing a broader inquiry which may include reference checks, a motor vehicle check, and a third party background check.

Golden Gate University is an equal employment opportunity employer. We support inclusive excellence and are committed to creating a safe and welcoming community for all.

University policy prohibits discrimination based on race, color, religion, national origin, ancestry, age, gender, sexual orientation, marital status, medical condition, physical or mental disability, gender stereotyping, and gender identity, taking a protected leave (e.g. family medical or pregnancy leave), or on any other basis protected by applicable laws.

The University has a strong commitment to the principles of diversity and inclusion, and to maintaining working and learning environments that reinforces these practices.  The University welcomes and encourages applications from all especially women, minorities, people of color, veterans, persons with disabilities, and members of the LGBTQI community.

Golden Gate University annually collects information about campus crimes and other reportable incidents in accordance with the Federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. To view the Golden Gate University Report, please go to

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