Bi-Lingual Clinical Care Coordinator

San Francisco, CA
Dec 06, 2018
Jan 05, 2019
Focus Areas
Human Services
Position Type
Full Time

Safe & Sound (formerly the San Francisco Child Abuse Prevention Center) is a children’s advocacy organization working to prevent child abuse and reduce its devastating impact on the child, their family, and our entire community. 

We have been a pioneer in the field of child abuse prevention, working within San Francisco for more 40 years. Recently the organization has begun to expand its impact working throughout the state of California.

Child Abuse is a complex problem, but a preventable one. Our data-informed approach leverages three primary strategies: we empower children with knowledge and confidence; we support families providing resources and skills; we activate the community and the changemakers within it to create a thriving social safety net for children and their families.

The organization has an annual operating budget of approximately $8 million and is supported by approximately 60 staff, interns, and more than 80 volunteers. Safe & Sound’s headquarters is located in a historic firehouse in the Haight-Ashbury neighborhood of San Francisco, with a second office in the Bayview neighborhood.

More information is available at:



This position is responsible for leading and coordinating the efforts of a multi-disciplinary team of service providers to build families’ protective factors. It is the key position in our Integrated Family Services model. This includes engaging and supporting families; providing care management and care coordination services; developing and implementing service plans; documenting service provision; facilitating regular team meetings. This position also staffs and coordinates drop-in hours and family events.



Integrated Family Services

  • Serves as the primary care coordinator to families enrolled in Integrated Family Services to build families’ protective factors.
  • Holds primary responsibility for: 1. engaging and supporting families; 2. assessing families’ functioning and developing service plans; 3. using quantitative and qualitative data to monitor progress toward outcomes.
  • Collaborates with other Clinical Care Coordinators to triage families eligible for Integrated Family Services and enroll them based on need and other relevant factors.
  • Leads and facilitates a weekly Service Delivery Team meeting comprising staff from all program areas within the Children & Family Services (CFS) Department, using a format common to all Service Delivery Teams.
  • Develops service plans in collaboration with clients and Service Delivery Team, according to Integrated Family Services guidelines.
  • Provides intensive care management (including home visiting) to clients with multiple challenges, including families referred by Child Protective Services.
  • Maintains an on-going care coordination roster of 10-15 clients.

Supportive Family Services

  • Serves as Coordinator of the Day for the Parent Drop-In program one day per week. Provides oversight and coordination of the Parent Drop-In program, including supporting other staff and interns providing drop-in services.
  • Coordinates family support center services including Food Pantry, Emergency Needs Support, information and referrals.
  • Meets with clients not enrolled in Integrated Family Services on a drop-in basis while daytime Parent Drop-In is open, including performing intakes and making referrals.  
  • Assists and supports Parent Drop-In program as needed including helping set up and break down.
  • May be required to facilitate a parent education or support group; parent-child interactive group; or child education group.

Other Essential Functions

  • Keeps records of all services provided in compliance with legal, agency, and funding requirements.
  • Participates in outreach activities as well as provider and community meetings to increase referrals and community awareness of the program.
  • Attends all Care Coordination team meetings as well as other staff meetings and trainings as directed by supervisor.
  • Other duties as assigned


  • At least 3 years hands-on experience providing direct services to youth (0-12), parent(s) and families is required 
  • Licensed Clinical Social Worker, LMFT, or a Master’s Degree in Psychology, Counseling, or Social Work; or equivalent job-related experience required.
  • Knowledge of the effects of child abuse, child development, effective parenting practices, family dynamics, and local community resources required.
  • Previous experience working with youth and their families that are underserved, marginalized and high risk with trauma histories required.
  • Proficiency in Spanish and/or Cantonese required.
  • Ability to build effective working relationships with diverse staff, set clear expectations, and provide both positive and negative feedback in a timely manner.  
  • Ability to collaborate with clients in an effective, culturally appropriate way to complete assessments and develop service plans that support their protective factors.  
  • Ability to use both qualitative and quantitative data to inform service planning and monitor client progress towards achieving outcomes/goals.  
  • Ability to prioritize work effectively in an environment with multiple competing priorities.  
  • Ability to work effectively with representatives of city agencies, community-based organizations, and the community at large.  
  • Ability to operate within and lead a complex service delivery structure.
  • Ability to handle crisis situations.
  • Ability to use excellent time management and organizational skills.  
  • Ability to use computer skills: word processing, using digital recordkeeping systems to collect and track data, and internet search capabilities. 
  • Criminal Justice Clearance required.


  • Full-time and exempt.
  • May have to work evening hours
  • Position will be fingerprinted and reference-checked.


  • Typical Working Conditions: Standard office as well as occasional playroom (supervise and care for children) as requested and travel within San Francisco.
  • Equipment Used: Computer, phone, fax, copier.
  • Essential Physical Tasks: Light lighting (lift, push, and pull up to 20 pounds unassisted on a regular basis).

Safe & Sound is committed to workforce diversity. Qualified applicants will receive full consideration without regard to age, race, color, religion, gender, sexual orientation, or national origin.

Qualified candidates should submit a resume and a detailed cover letter to Human Resources at

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