Veteran Outreach Worker

San Mateo County Human Services Agency
Belmont, California
Dec 05, 2018
Dec 18, 2018
Position Type
Full Time


(Public Services Specialist)

County of San Mateo


The San Mateo County Human Services Agency, County Veterans Services Office (CVSO) is looking for a qualified Veteran Outreach Worker (Public Services Specialist) - Extra Help.

Under general supervision, the Veteran Outreach Worker - Extra Help will provide outreach and administrative support to the County Veterans Services Office, which serves military veterans and their dependents who visit or call the Veterans Services office. The Veteran Outreach Worker will routinely visit community centers throughout the county where US military veterans may gather to inform of Veteran Administration and California Department of Veterans Affairs benefits. Additionally, when at the office, the individual will greet and register clients, create the client profile in our systems, perform data entry, reports and issue County Veteran ID cards, provide office support to CVSO and Veterans Commission meetings, and represent the office at outreach events. Local travel is required, and the Public Services Specialist will be expected to work occasional evenings and possibly weekend events, with advanced notice.

The County Veterans Services Office staff act as liaisons for veterans and their families in obtaining benefits from the Department of Veterans Affairs (VA). The Veteran Outreach Worker will support the County Veteran Services Officer and 3 Veteran Service Representatives who assist military veterans in filing service-connected disability claims with the VA. They also assist veterans in obtaining benefits related to vocational rehabilitation, VA home loans, education, insurance, burial benefits and non-service connected pension benefits. A key role of the CVSO is to interview, assess and understand the needs of veterans seeking services and facilitate referrals for community services (employment, behavioral health and recovery, housing, and support services) as needed.

The ideal candidate will have the following attributes:

  • Commitment to service excellence
  • Excellent customer service skills
  • Excellent verbal and written communication skills
  • Excellent skills with using Microsoft Office Suite
  • A passion for public service and interest in serving military veterans
  • Knowledge of services available through the U.S. Department of Veterans Affairs and the California Department of Veterans Affairs
  • Ability to manage multiple priorities and able to work independently on the behalf of others
  • Must have work experience with a diverse population
  • A military veteran is highly preferred

NOTE:   Extra-help assignments are at-will and the employee is paid on an hourly basis. Some extra help positions are eligible for benefits under the Affordable Care Act. Extra-help workers are not guaranteed permanent status at the end of the extra-help assignment. This is a temporary, extra help position which may end on June 30, 2019.

Final Filing Date: December 18, 2018

Interested applicants should submit a letter of interest and a resume by December 18, 11:59 pm PST to: Tammie Sweetser, Assistant to the Director of Collaborative Community Outcomes, San Mateo County Human Services Agency, 1 Davis Drive, Belmont, CA 94002. Or apply via email to: Applicants who pass the screening will be scheduled for an interview to be held on December 20 or 21, 2018.
For information on the County Veterans Services Office, located at 550 Quarry Road, San Carlos, please visit the website at: EOE

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