Program Manager, Post-Secondary Success (iMentor NYC)

Employer
iMentor
Location
New York City, New York
Posted
Dec 05, 2018
Closes
Jan 04, 2019
Position Type
Full Time
Degree Level
Bachelors
Experience Level
Professional

About iMentor

iMentor builds mentoring relationships that empower students in low-income communities to graduate high school, succeed in college, and achieve their ambitions. Students work with their mentors one-on-one, in-person and online, to develop strong personal relationships, nurture a college aspiration, navigate the college application process, and build critical skills that lead to college success. In New York City, Chicago, and the Bay Area, iMentor partners with public schools to ensure every student in the schools receives a mentor. iMentor also provides its curriculum, technology, and best practices to help nonprofits run effective programs in the iMentor model. 

This year, iMentor NYC will serve over 3,800 mentor-mentee pairs at 15 public high schools throughout Manhattan, Brooklyn and the Bronx, where a majority of students served will be first-generation college graduates. Since 1999, iMentor has connected more than 25,000 students with mentors and this year, iMentor is serving nearly 9,000 students across the country.  

iMentor has been recognized through funding from many of the leading education funders in the country, including the Ballmer Group, the Michael & Susan Dell Foundation, the Robin Hood Foundation, the Bezos Family Foundation, New Profit Inc., and the Kresge Foundation. iMentor is one of the nation’s most innovative and quickly growing college success organizations. As a team, we are collaborative, fun, bring passion and joy to our work, and deeply believe in human potential.  iMentor was recently named one of the Best Nonprofits to Work For by The Nonprofit Times.  Read more about our work and values at: http://www.imentor.org  

 

Position Overview

The Program Manager, Post-Secondary Success (PM) will be responsible for providing strategic guidance for mentee and mentor pairs enrolled in iMentor’s Post-Secondary Program that builds a path of success for students through post-secondary education. They will help mentees matriculate to, enroll in, and remain enrolled in 2-year or 4-year undergraduate and alternative pathway programs by providing ad hoc advisement; including registration deadlines, financial aid information, and applicable enrollment updates relevant to the post-secondary experience.

Reporting to the Associate Director, Post-Secondary Success NYC, the PM will work to leverage and engage mentors as a “go-to” resource for enrolled students, providing timely and relevant information that focuses on how they can help mentees navigate the post-secondary environment. By having general knowledge of the post-secondary landscape, they can articulate the needs of adult volunteer mentors who support mentees through their transition from high school.

The ideal candidate will have at least 3 years of professional experience working to support programming within a post-secondary context, a strong customer service orientation, a passion for helping students achieve post-secondary success and the ability to motivate adult volunteers of all ages and backgrounds.

 

Responsibilities

Case Management & Pair Support

  • Provide virtual and in-person support to approximately 500 mentors and mentees as they transition from the iMentor high school program into their respective post-secondary path
  • Conduct individual mentor coaching to ensure mentee progress through 2-year, 4-year college, and alternative pathways
  • Deliver college counseling and career advising services to help mentor and mentee pairs navigate important deadlines and decisions within the college and employment landscape
  • Devise targeted proactive and reactive case management plans to address barriers to mentor and mentee success in the program

Data Analysis & Reporting

  • Document and track all support provided to participants; maintain high quality, timely notes on pair progress in the program
  • Analyze and manage data; create targeted weekly focus lists to increase participation and drive programmatic outcomes
  • Work closely with iMentor’s Research and Evaluation Team to identify and report out on key data points relevant to understanding college persistence trends on both a national and local level

Outreach & Communication

  • Collaborate with the National Program Team to disseminate monthly post-secondary curriculum content and resources
  • Contribute content to mass text campaigns, e-mail marketing, social media, and listservs to drive engagement, persistence, and matriculation among program participants

Events and Facilitation

  • Develop and facilitate Post-Secondary Program orientation workshops, info sessions, and events
  • Host iMentor virtual and in-person office hours to support mentors and mentees
  • Attend external events to enhance the visibility of the program within the post-secondary access community and develop new program contacts

Post-Secondary Enrollment

  • Manage 12th grade pair enrollment in Post-Secondary Program
  • Work in conjunction with iMentor NYC high school program to orient pairs from the 12th grade to the Post-Secondary Program​

Qualifications

 

  • 3+ years of professional experience in college advising, admissions, college access programming, customer service and volunteer engagement
  • Demonstrated interest in working with people from various backgrounds and comfort interacting remotely with constituents
  • Intimate knowledge of public and private schools systems (CUNY/SUNY programs preferred), plus experience working with opportunity and alternative-pathway programs
  • Comfort with using data and research to drive program results and assess engagement trends
  • Excited about the college access space and supporting first-generation college students as they matriculate to and through college and alternative pathways
  • Must have a customer service orientation with demonstrated support for remote program constituents
  • Must be a self-starter and proactive problem solver, able to elevate challenges and collaborate with leadership to develop solutions
  • Proven effectiveness in high-volume case management and customer/constituent support within a fast-paced setting
  • Strong organization and project management skills with ability to balance multiple priorities and high-volume tasks
  • Experience with large-group event facilitation, preferably with young adults or adult volunteers
  • Must also demonstrate the ability to maintain confidential and sensitive information
  • Travel to external meetings, partner schools and college campuses within NYC may be required
  • Aligned in thought and action with iMentor's values (http://www.imentor.org/values)
  • Views differences between individuals (race, gender, age, cultural heritage, physical ability, education and lifestyle) as an asset and demonstrates an appreciation of the diversity within iMentor
  • Bachelor’s degree required
  • Employment is contingent upon the completion of a satisfactory fingerprinting and criminal background check

 

Compensation & Benefits

  • Salary commensurate with experience
  • Up to 100% employer funded comprehensive medical and dental coverage
  • 18 days paid annual vacation and 13 paid holidays + most iMentor functions closed between Christmas and New Year’s Day
  • 401K match up to 4%
  • Significant opportunities for professional development and growth

 

How to Apply

Visit www.imentor.org/jobs to submit a resume and detailed cover letter describing your interest in and qualifications for the position. Applications will be considered on a rolling basis, so it is in candidates’ best interest to apply as soon as possible.  No phone, email, mail, or fax inquiries will receive a response. 

iMentor is an Equal Opportunity Employer

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