Director of Social Services

San Jose, California
Dec 05, 2018
Jan 04, 2019
Degree Level

Life Skills Training and Educational Programs, Inc., LifeSTEPS, a 501(c)(3) nonprofit charitable organization, is currently recruiting for a Director of Social Services. This position will work in the San Jose/Santa Clara/Morgan Hill, CA areas. It is the LifeSTEPS Mission to provide effective educational and supportive services to maximize the strengths of individuals and build resilient communities.

Job Title: Director of Social Services
Report to: Regional Director of Social Services
FLSA classification: Non-Exempt

Hours: Hours range 20+/mo - 130/mo, on-call/temp hours available
Pay Rate: $20.00 per hour

Education and/or Experience:

  • Bachelor’s degree in social work, psychology or related field.
  • Two (2) years of experience in a similar environment providing social services.
  • An equivalent combination of education and experience may substitute for the degree.

The Director of Social Services, under the direction of the RDSS or RSSS, is expected to design, implement, and coordinate social service activities within assigned affordable housing complexes. The DSS is responsible for the following and other additional duties necessary to successfully support LifeSTEPS’ clients:

Essential Job Functions include the following. Other duties may be assigned.

Conduct annual needs assessments in order to gather information regarding the needs of both the resident community and the larger community surrounding the housing complex.

Develop needed resources, including donations, for the resident community.

Implement programs for residents based on the community needs identified, including but not limited to: computer labs, pre-school co-op, tutorial assistance, after school programs, and ESL classes.

Implement specific programs as detailed on the TCAC agreement or other Regulatory Agreements.

Produce a monthly service report on property services submitted to the Corporate Administrative Assistant (with a cc: to the DofA) by the communicated deadline.

Maintain all resident and property services in the database on a continuous, regular basis. Entries will be up to date prior to each weekly supervision call.

Maintain contact with the property manager at least weekly, and communicate information on property as appropriate. In addition, maintain monthly contact with the Regional Manager of each property.

Must submit impact (success) stories per the schedule assigned by the supervisor.

Organize neighborhood watch, resident council meetings, social and related activities.

Will ensure that event flyers for each property are created, posted and distributed before the first of the month.

Provide mediation services to the residents living in the apartment complex.

Must maintain in an organized, professional manner the property binder which will include all flyers and event sign-in sheets.

Offer information and referrals to residents regarding the various social services available throughout the county.

Provide case management to residents with multiple needs or who cannot independently initiate referrals with other agencies.

Make reports to Child Protective Services or Adult Protective Services as mandated reporters.

Act as a community liaison for LifeSTEPS.

Maintain and report statistical tracking of individuals/families receiving services.

Other duties as assigned.

Knowledge, Skills and Experience

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are a representation of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Skills and Abilities:

Employee must be able to physically be at each assigned property and spend the required contracted hours at each assigned property per month.

Employee must be able to operate a personal computer with email, internet and word processing software.

Employee must be able to check email and voicemail on a daily basis and respond to clients on that same day or within 24 hours Monday through Friday. In the event of an employee not being available on a business day, clients must be notified who they can contact in the event of an emergency.

Employee must be able to communicate via telephone.

Employee must be able to access apartments at the property sites.

Employee must be available after normal working hours to address situations of crises.

Employee must have reliable, insured transportation.

Regular attendance and timeliness is mandatory due to compliance requirements.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand; walk; walk on uneven terrain; bend; sit; use hands to handle objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. Must be able to stand for extended periods of time. Must have close visual acuity to perform activities such as preparing and analyzing data and reports, viewing a computer terminal, extensive reading, and visual inspection of one’s own work product at varying distances. The employee must occasionally lift and/or move up to 25 pounds.

Work Environment: While performing the essential functions of this job, the employee regularly works in an office setting. The noise level in the work environment is usually moderate. The employee occasionally works in outdoor weather conditions, at resident properties, and special events.

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