Program Coordinator - Consumer Justice Clinic

Berkeley, California
Starting Salary: $23.63 - $34.62 based on number of years of prior relevant experience
Nov 29, 2018
Dec 14, 2018
Position Type
Full Time

The Consumer Justice Clinic (CJC) of the East Bay Community Law Center is seeking a full-time Program Coordinator to provide initial screening for clients with consumer-related problems, to direct clients to appropriate internal and external services, and to provide general administrative support to CJC staff attorneys. Ideal candidates enjoy working with a diverse range of people in a fast-paced and dynamic working environment and bring strong organizational skills to CJC’s activities and staff. The position offers ample growth opportunities including community outreach, volunteer oversight, policy advocacy and direct client work.

EBCLC is a non-profit legal services organization and the community-based clinical program for Berkeley Law School, committed to increasing justice through education and advocacy and building a culturally diverse workplace, centered on equity. With over 70 staff, 150 law students, and an $8 million annual budget, EBCLC is the largest provider of free legal advocacy in Alameda County, providing multimodal, collaborative, and holistic legal services to over 5,000 clients yearly and engaging in legislative and policy advocacy at the local and state level.

The Consumer Justice Clinic exists to support and empower our clients to challenge financial systems designed to both perpetuate multi-generational racial exclusion from credit, property, and wealth-building tools, and to strip marginalized communities of the assets they have fought to acquire. Issues addressed by CJC include debt collection, credit reporting and access to credit, student loans, car fraud, predatory lending, and consumer scams, particularly those aimed at seniors and immigrant communities. CJC also runs a General Clinic, which provides legal information, education, and advocacy on a wide range of civil legal issues to individuals who cannot find legal assistance elsewhere.

Primary Responsibilities:

  • Support a holistic-oriented legal team that provides direct representation, screening, brief services, informational workshops, and outreach to the low-income community in the East Bay
  • Screen a high-volume of individuals by phone and in person for eligibility for services, to assess legal issues, and to provide or coordinate appropriate assistance
  • Maintain client appointment calendar and communicate calendar information to staff attorneys, law students, and support staff as needed
  • Enter client and case data into EBCLC’s database to ensure accurate accounting of information and services disseminated as required for grant or project reporting
  • Provide translation assistance, drafting correspondence in both English and Spanish, and interpret for client meetings and interviews as needed
  • Meet with clients and prepare paperwork under the supervision of attorneys
  • Provide administrative support to staff attorneys
  • Additional tasks as assigned by Supervisor

Minimum Qualifications:

  • Two (2) years experience in an administrative, social or legal services environment; BA degree may substitute for experience requirement
  • Demonstrated proficiency with Microsoft Office Suite and Drop Box. Ability to pick up new computer skills quickly.
  • Demonstrated ability to work effectively with a diverse range of groups, including people of color, homeless people, immigrants, non-English speakers, people with mental disabilities, people experiencing domestic violence, law students, service providers, government employees, community partners, elected officials, and law school faculty 
  • Ability to work with people in crisis, including people with mental disabilities, in an empathetic and professional manner; demonstrated de-escalation skills or willingness to learn
  • Strong verbal and written communication skills
  • Excellent organizational skills; ability to be detail-oriented, multi-task, set priorities, and work independently, but in close coordination with other staff
  • High degree of flexibility; strong sense of humor; ability to work well with incredibly busy team
  • Strong commitment to social justice
  • Excellent listening skills and comprehension required
  • Comfortable talking to a high volume of callers
  • Fluency in Spanish with demonstrated ability to interpret accurately between English and Spanish

Salary and Benefits:
Starting hourly rate for this full-time non-exempt position is $23.63 - $34.62 based on number of years of prior relevant experience, as dictated by EBCLC’s salary scale. 

Benefits include fully paid health insurance (medical, dental, and vision) for employees and their dependents, life and disability insurance, and generous paid leave (vacation, sick, and holidays); EBCLC also offers flexible spending accounts for qualified health, dependent care, and commute expenditures; and retirement options.

Professional development support includes membership in the relevant local, statewide and/or national associations, attendance at relevant conferences, as determined by EBCLC’s professional development policy and budget.

Application Procedures:
Interested applicants should submit application materials by email to (include “CJC Program Coordinator” in the subject line) no later than December 14, 2018. Please note we will review applications on a rolling basis and may schedule interviews before the closing date. Application materials should include a cover letter, resume, short writing sample, and names/contact information for two professional references.

EBCLC is strongly committed to advancing justice through education and advocacy, and the need to transform legal services and legal education. Additionally, EBCLC is committed to building a culturally diverse workplace centered on equity and providing an inclusive, welcoming, and culturally responsive environment for all staff, volunteers, subcontractors, vendors, and clients. To achieve this goal, EBCLC works actively to improve our office climate, systems and structures, communications, and community engagement to create an inclusive and respectful workplace that acknowledges and values differences.

Please take time to review EBCLC’s mission, vision, programs, and website, and ensure that your cover letter reflects how your background, experience, and expertise have prepared you to be successful in performing the responsibilities of the position. Please also address how your personal background or experiences, professional or otherwise, have prepared you to contribute to our commitment to cultural responsiveness and diversity amongst our staff.

We strongly encourage individuals from traditionally underrepresented communities to apply. EBCLC does not discriminate on the basis of race, color, religious creed, sex, gender, gender expression, gender identity, age, national origin, ancestry, disability, marital status, sexual orientation, military status, prior contact with the criminal justice system, or any other basis prohibited by law.

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