Program Director

Atlanta, Georgia
Nov 29, 2018
Dec 29, 2018
Focus Areas
Human Services
Position Type
Full Time
Degree Level
Experience Level

The Program Director manages the day-to-day service operations of the Center, including developing and implementing new programs and services, managing program budget, supervising program staff, volunteers, and interns, and maintaining relationships with collaborative partner agencies.

Job Responsibilities and Duties:

Service Programs

  • Oversee the daily operations of Central OAC
  • Coordinate opening and closing of the Center
  • Provide case management as needed
  • Maintain a staff schedule which insures all staff (paid, volunteer, and student) have a place to serve at the Center with adequate coverage to provide services
  • Coordinate with outside agencies scheduling their times to provide services at the Center (Mercy Care, Prevent Blindness of GA, Community Friendship, Atlanta Community Food Bank, United Way, etc.)
  • Develop, maintain, evaluate, and revise supportive services/case management and job readiness programs, as appropriate
  • Plan and implement needed supportive services and job readiness programs; create and use assessment and evaluation tools to determine effectiveness of program

Services to Guests

  • Foster an atmosphere of hospitality and dignity for all who receive services
  • Work with guests to assess their needs and strengths, set goals, deliver appropriate services and interventions, and make referrals, as necessary
  • Conduct emergency mental health assessments for guests in crisis; Intervene and make referrals, as appropriate
  • Oversee the partnership with the Shrine of the Immaculate Conception for food assistance
  • Oversee the Friends and Neighbors Network (FANN) food co-op program

Supervision of Program Staff, Volunteers, and Students

  • Supervise outreach service volunteers, providing support, training and development
  • Supervise interns and students
  • Oversee the task and clinical/educational supervision of YAV/ROAD/Mission Year interns, Clinical Pastoral Education (CPE) interns, social work interns, seminary interns, and others, as assigned, and complete required written and oral evaluations
  • Work with job readiness coordinator to establish relationships with agencies who refer clients to the Main Frame Job Readiness Program
  • Work with job readiness coordinator to maintain a database of potential employers to hire Main Frame graduates

Community Relationships

  • Coordinate the scheduling of visiting groups (Local Private Schools, Central CDC children, , etc.) and provide orientation and education for visitors as needed or requested by the Executive Director
  • Represent the Center  at meetings of community service providers and to other stakeholders, as requested by the Executive Director


  • Ensure accurate documentation, tracking, and timely reports of necessary demographics
  • Work with Development Team to provide necessary client data for grant requests and grant reports
  • Oversee database which tracks volunteer hours
  • Collaborate with other staff to maintain statistical data, reports and files, including services outcome tracking and measurement
  • Participate in development and management of the annual outreach services budget
  • Participate in the planning and hosting of fundraising and advocacy events


Master of Social Work required. Licensed Clinical Social Worker (LCSW) preferred.

Preferred Experience:

  • Two to three years’ employment post-master’s degree
  • Prior work in a nonprofit or faith-based organization with a service delivery model of working with those experiencing homelessness and poor populations in an urban setting
  • Experience managing and supervising staff, volunteers and/or students
  • Oversight and management of agency or department budgets
  • Public speaking and presentations

Required Skills:

  • Ability to work in the context of a faith-based organization and to embrace the values and mission of the OAC
  • Commitment to a ministry of service and hospitality
  • Ability to maintain patience and tolerance and to effectively intervene in unexpected, chaotic behavior from upset and distressed guests
  • Attentive to details, both in administrative tasks and when assessing people and situations
  • Ability to prioritize work and multi-task when needed
  • Above average computer skills (minimum of Word, and Excel)
  • Above average oral and writing skills


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