Child Case Manager

Employer
shandra@familyhavenga.org
Location
Cumming
Salary
Child Case Manager
Posted
Nov 28, 2018
Closes
Dec 28, 2018
Position Type
Full Time
Degree Level
Bachelors
Willingness to Travel
up to 25%
Experience Level
Professional

This is a full time position (12- 8 pm, Monday - Friday) with responsibility of providing comprehensive services and case management to victims of domestic violence with a focus on parents and children. Emphasis is on providing confidential services that respond to victim's immediate needs; assisting victims in participating in the criminal justice process; and helping them restore a sense of dignity and self-esteem. This position is based at the shelter. Holidays will be alternated between shelter staff. Essential Functions: The Child Case Manager provides both practical advocacy services and support to domestic violence survivors and their children in a residential setting. This position primarily works with shelter residents who have experienced domestic violence. In this role, the Child Case Manager is to identify and assess the needs of every parent and child of domestic violence that enters the shelter and provides crisis intervention, victim's assistance and advocacy to victims via the crisis line or in person. Set up a comprehensive program for each; act as residential case manager, seeing that services are rendered as planned; conduct follow-up with former residents; network with other agencies; provide in service training and speaking engagements as needed. Responsible for the operation of the 24-Hour crisis line, will need to assist volunteer coordinator to recruit and train crisis line volunteers and train staff to answer crisis line by the second ring 24 hours a day, 7 days a week, 52 weeks a year. Responsible for the identification and assessment of the needs of every victim of domestic violence that enters the shelter. Provide crisis intervention to victims via the crisis line or in person. Help victims have a safety plan in place and know crisis number to call. Provide the following services, which are not inclusive: • Answer crisis phone line, provide counseling and support to callers including safety plans and referrals as necessary; • Conduct intakes and assessments with potential residents; • Assist families in acclimating to residential living; • Collaborate with residents to formulate and maintain individualized service plans; • Identify barriers to service provision and work with clients, other service providers, and external resources to address barriers; • Develop and maintain case records (paper file and online data) that document services provided to residents; • Ensure confidentiality and accuracy of client records; • Compile, maintain and report statistical data as required; • Provide wrap-around, concrete case management and current, effective resources to residents; • Advocate on behalf of residents with other agencies and services providers; • Meet regularly with residents to ensure the family is on track with case plans; • Provide domestic violence education to parents and children; • Provide therapeutic intervention to families and children as needed (i.e. crisis intervention, motivational interviewing, support relapse prevention, etc.); • Deescalate and manage crises; • Triage mental health and substance abuse; • Maintain up-to-date safety plans for residents; • Develop plans, support, resources and continuity of care around discharge; • Participate in staff meetings, case conferences, and other meetings as needed; • Facilitate / Co-facilitate child support groups and life skills classes as needed; • Build service partnerships with related community-based organizations develop children’s services; • Manage childcare needs, school enrollment and all on-site child care services; • Provide family counseling as needed; • Participate in rotating residential on-call responsibilities; • Facilitate House Meetings for residential community; • Ensure maintenance of healthy & clean community living area and rooms; • Assist in the daily operations of the work site; and • Other duties as assigned. Knowledge, Skills, and Abilities: • Able to speak and work well with parents and children. • Good oral and written communication and computer skills are necessary. • Experience in residential services (two years minimum). • Experience in case management (one year minimum). • Experience in providing professional services to children (two years minimum). • Experience working with domestic violence victims; having sensitivity toward and knowledge of domestic violence, child abuse and neglect, and sexual abuse is required. • Experience working with diverse populations with cultural competence. • Experience in working with resistant clients and possess skills to therapeutically engage such clients. • Ability to navigate ethical dilemmas in accordance to the NASW Code of Ethics. • Commitment to serve and interact with victims with compassion, dignity and respect. • Ability to communicate with clarity and to diverse individuals. • Crisis intervention and conflict resolution skills with appropriate boundaries. • Social Service field or related field preferred (knowledge/experience in relevant therapies may qualify as a substitute). • Valid Driver License with no offenses and able to drive Family Haven's vehicles. Education Requirements after Employment: • As a minimum, 34 hours of job related family violence training is required for direct service staff during the first year of employment, to include universal health precautions and CPR. Compliance may include agency training, computer-based training, webinars; CJCC sponsored or approved training, as well as other state and federal agency trainings related to domestic violence. • Thereafter, all direct service staff will have a minimum of 15 hours of training for full-time staff and 10 hours of training for part-time staff annually. • Staff will adhere to a confidentiality agreement in writing to include resident names and shelter location. • Training in Shelter procedures to include familiarization with security of information and local confidentiality procedures

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