Crisis Response Associate

Palo Alto, California
Pay Rate: $22 to $25 per hour
Nov 04, 2018
Dec 04, 2018
Community Outreach, Education and Crisis Response
Focus Areas
Healthcare, Human Services
Position Type
Part Time
Degree Level
Experience Level


Interested in being part of a unique organization that has delivered healing to the community for over 40 years?  Do you have a passion for our mission of serving the bereaved combined with keen interpersonal skills?

Kara offers on-site crisis support services to schools, organizations and businesses when a death has occurred or is anticipated in their community. The Crisis Response Associate will work under the supervision of the Community Outreach & Education Director and participate in the preparation, implementation, execution, and follow-up activities of crisis response interventions in the community following a death or tragedy. Duties will include but are not limited to the following:

Essential Job Duties/Responsibilities

  • Facilitate individual and group grief support debriefings (within three months of initial training), for clients in the community impacted by death and loss.
  • Conduct administrative and operational tasks related to crisis response requests, including follow up communications with clients and timely entry of organizational information, statistics, and service evaluations in agency database.
  • Assist in enlisting, coordinating, and preparing Kara’s crisis response team members in response to a service request.
  • During crisis response events, oversee and monitor the service team’s work, and ensure appropriate resources and materials are prepared & distributed.
  • After each crisis response event, debrief team members, and communicate with the Community Outreach Director.
  • Assist with training, supporting, and recruiting new Community Outreach crisis response team members.
  • Co-facilitate regular team meetings to support Kara’s Community Outreach crisis response team volunteers
  • Other duties as assigned

Essential Competencies (Values, Skills and Abilities) 

  • Commitment to Kara’s mission, vision and guiding values of empathy and compassion
  • Client focused with a deep understanding of the issues and factors facing individuals navigating grief and loss
  • Flexible, resourceful and innovative; strong initiative and follow-through skills
  • Excellent interpersonal skills; a team player and a team builder
  • Positive attitude and sense of humor
  • Quick to learn, and devise or apply ideas; and willingness to ask for help
  • Strong verbal and written communication skills
  • Understanding of operational processes and procedures within an organization
  • Ability to work successfully under pressure in unpredictable service locations and with minimal supervision
  • Excellent organizational, time management, planning and problem solving skills
  • Proficiency with Microsoft Office Suite, Google Docs, Cloud-based and database-related software applications
  • Ability to embrace and maintain confidentiality
  • High standard of professionalism and integrity
  • Ability to work evenings and weekends periodically

Education and Experience

  • Bachelor’s Degree (or equivalent)
  • Languages: English (Bi-lingual a plus, Spanish or Other)
  • Experience working with community organizations a plus
  • Experience as a Kara volunteer or similar program requiring understanding of grief and loss support structures a plus

Schedule & Compensation:

  • 20 hours per week (flexible hours)
  • $22 - $25 per hour
  • Group health benefits option (medical, vision, dental) plan (employer pays 50% of premium)
  • 403b and FSA options (employee paid)

Please Submit Cover Letter & Resume.

Kara Community Outreach Services
Our community outreach team is comprised of professionals and peer support volunteers who have been trained in helping people deal with Critical Incident Stress and Post Traumatic Stress. The team provides peer support, crisis intervention, and educational programs that address Critical Incident Stress and Post Traumatic Stress, including:

  • On-site support services
  • Defusings and debriefings
  • Pre-incident training
  • Individual grief support
  • Family grief support
  • Presentations to schools and community organizations
  • Trainings for professionals who encounter Critical Incident Stress in their work



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