Regional Support Manager I (Latin America)
- Experience Level
Friendship Force International (FFI) is the headquarters (HQ) for an international organization whose mission is to promote understanding and peace across the barriers that separate people. Each year FFI organizes and manages hundreds of cultural Journey programs linking Friendship Force clubs in over 60 countries.
These programs are overseen by Regional Support Managers (RSMs) who assist with planning and managing the Journeys, working with volunteer leaders (citizen ambassadors) who carry them forward. The RSM is also the main FFI HQ contact for the countries assigned, serving as both a liaison for existing clubs and leader in new club development.
Essential Duties and Responsibilities
- Working with the volunteer Journey Coordinators, the RSM provides oversight and general guidance to the Journey activity including:
- Journey design and promotion
- Schedule development
- Journey financials including fees, budgets, contracts, and invoices ensuring timely resolution of all related financial matters.
- General Journey logistics such as working with partner organizations and travel providers on the itinerary and program
- Tracking the progress of the Journey during the planning and recruiting phases as well as evaluating the success of the program after the completion of the Journey
- Alert management to difficulties, making recommendations to maximize the success of the Journey, minimize cancellations.
- Research, develop, and market new programs, Journeys, or initiatives with assistance of Marketing and Communications Department.
- Promoting Friendship Force International (FFI) at regional programs and events
- Providing support to existing clubs in all matters related to maintaining the health of the club including:
- Maintaining club charters
- Club promotion
- Assisting with member recruitment activities
- Connecting clubs with emerging best practices
- Serving as liaison for FFI HQ
- Maintain communication and provide guidance to Friendship Force leaders including Field Representatives (where applicable) on policies, procedures and cross-cultural education materials.
- Provide general advice on travel including:
- Travel insurance
- Mobility guidelines
- Monitoring of high-risk travel areas for prospective Journey and activities
- Seeking strategic partnerships with local organizations that might help promote the Friendship Force mission or assist in hosting/meeting groups (delegation of citizen ambassadors) while on a Journey in their cities.
- Providing leadership in club development activities including:
- Developing a strategy for developing interest in Friendship Force for specified cities and towns in assigned countries.
- Working with local volunteer leaders in executing strategy.
- Reporting on progress of club development activities defining objectives and milestones and continually assessing progress.
- Bachelor’s degree in business, public administration, public policy, foreign language(s), or international relations or any related field.
- Master’s Degree in related field preferred
- Minimum one year of professional-level experience in an international environment
- Proficient in the use of current technology
- Proficiency in Spanish required
- Experience living abroad preferred
- Ability to work independently with minimal supervision and as part of a team
- Ability to work with culturally diverse people - volunteers and other staff members
- Familiarity with simple budgeting processes
- Strong communication skills, both written and verbal
- Curiosity about the world and its people and cultures
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