Family Case Manager

Roswell, GA
Oct 03, 2018
Nov 02, 2018
Focus Areas
Human Services
Position Type
Full Time
Degree Level
Willingness to Travel
Not willing to travel
Experience Level

Position:        Family Case Manager                                                               

General Description: The Family Case Manager works directly with HomeStretch families to develop a Family Development Plan (FDP), the tool to identify and monitor progress toward achieving program goals.  Specifically HomeStretch seeks to guide families  toward lasting stability in the four key areas:  permanent housing, financial, family and employment.The family case manager works with mentor teams and volunteers to ensure that families receive quality services and guidance.

This is an exempt, full-time and salaried position.            

KNOWLEDGE:   Bachelor’s degree required, Master's degree preferred and at least 2 years experience working with low‑income families in a social work or closely related social service field OR equivalent experience; must have excellent organizational and communication skills, must demonstrate a high level of commitment to and concern for homeless and low income families. Must be willing to work flexible and/or evening hours as needed. Familiarity with Microsoft Office Suite and experience with database systems (HomeStretch utilizes HMIS/Client Track and Salesforce systems).

Responsibility 1: HomeStretch Clients

  • Meets with transitional clients on a regular basis to develop/review/monitor individualized progress on the Family Development Plans.
  • Advocates on client’s behalf for available resources and makes appropriate referrals.
  • Consistent application of the HomeStretch Program Policy and Procedures, the HomeStretch contract, and the Family Development Plan in all work with clients. 
  • Maintains client files, case notes, calculates rent, records and measurements of program outcomes on each client sufficient to ensure compliance with all reporting requirements.  
  • Works with Facilities & Property Managers regarding leases, rent, move-in/move-out inventories and other related matters.
  • Follows up with former HomeStretch families at designated intervals.
  • Assists Program Director with receipt and distribution of in-kind gifts and other supportive services for clients.
  • Adheres to confidentiality standards outlines in Program Policy and as part of HMIS systems.

Responsibility 2: Volunteer Mentor Teams

  • Directs mentors on an individual client basis.  This includes supervision of monthly financial mentor sessions. 
  • Meets with volunteer mentors regularly to review client progress and issues or concerns.
  • Collects reports from and maintains communication with volunteer team.

Responsibility 3: Life Skills

  • Assists Program Director and Program Committee in developing a curriculum for life skills and implementing classes as needed. 
  • Attends assigned LifeSkills education classes and assists Program Director with logistics.

Responsibility 4: Inspections

  • Conducts monthly apartment inspections with program staff.
  • Follows up with staff and clients to ensure corrective actions are taken where needed.

Responsibility 5: Programs and Community Partners

  • Assists in developing and implementing various programs and events for the clients. 
  • Networks with community partners to develop relationships that benefit our clients and to ensure appropriate referrals.
  • Represents HomeStretch at community and stakeholder meetings as requested for the purpose of sharing the agency missions and volunteer recruitment.

Responsibility 6: Program Interns

  • Supervises and directs program interns from local universities and schools in compliance with university or school contacts as requested.



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