Bilingual Facilitator, Chicago StoryBooth

Chicago Cultural Center
Aug 01, 2018
Aug 31, 2018
Position Type
Full Time

Position Overview


Community Engagement Associates - also known as “Facilitators” - are the public face of StoryCorps, and work to carry out our mission. Facilitators welcome participants, orient them to the interview process, handle the technical and administrative aspects of recordings, and do whatever they can to make the StoryCorps experience as positive as possible. Facilitators listen carefully to and guide participants during interviews, log content, and assume the role of interviewer when a participant arrives alone. Facilitators are responsible for data entry, archival activities, reporting, and other tasks necessary to the preservation of interviews and upkeep of the recording space and equipment. In order to ensure that our participants reflect the great diversity of the Chicago metropolitan area, full-time Facilitators also take a lead role in outreach to community partner organizations.


Some of the Facilitator’s shifts will take place in our Chicago StoryBooth (located in the Chicago Cultural Center), and some of the shifts will require travel. These trips, recorded through our “Field Recording” service, entail Facilitators bringing portable recording equipment to an offsite location (e.g., an organization, school, church, event, etc.) to record up to six interviews per day. These field recordings primarily take place throughout Chicago and, on occasion, anywhere in the U.S. Trips can range from one day to a week. The StoryBooth Facilitators travel nationally 1-3 times per year, usually for a 2-3 day trip.
StoryCorps is committed to recording, preserving, and sharing stories from a wide range of voices—from our Griot Initiative, a program dedicated to recording the stories of African Americans to our Historias Initiative, a program dedicated to recording the stories of Latinos. We are equally committed to representing the plurality of voices in the military, LGBTQ, and Asian American communities.
Candidates with work experience in diverse communities are strongly encouraged to apply. StoryCorps is committed to developing a staff that matches the diversity of the communities we serve, and strongly encourages applications from people of color and the LGBTQ community.


Schedule & Training Requirements:
The Facilitator will work five days per week on Tuesday through Saturday schedule. Usually, StoryBooth recording days are on Thursdays (11:00am – 6:00pm) and Saturdays (10:00am-5:00pm). Upon hire, the Facilitator will be required to attend a mandatory 2-week training beginning October 9, in our Brooklyn, NY headquarters.

Essential Duties and Responsibilities:


Recording & Archiving:


  • Welcome participants and guide them through the interview process, asking questions as appropriate


    Handle all technical aspects of the recording process


    Perform data entry and archival processing tasks to ensure preservation of interviews and an accurate record of the day’s activity


    Act as interviewer with solo participants


    Facilitate interviews with participants scheduled by the Business Development, External Relations, and Production departments as necessary


    Exhibit sensitivity to the special needs of all participants and to those of specific target populations of StoryCorps special initiatives and diversity goals


    Identify tape from interviews to be considered for national and local broadcast


    Solicit donations and enrollment in StoryCorps’ membership program from participants; accurately process and record transactions


    Perform minor maintenance and cleaning of recording equipment


    Work with the Chicago Regional Manager to continually improve services at the StoryBooth, proactively problem-solve issues that arise, and otherwise support the StoryBooth program, as assigned


Outreach Activities:


  • Under the direction of the Regional Manager, develop and maintain relationships with Chicago-based community organizations


    Plan and conduct field recording days with community partners on a regular basis; as necessary, travel regionally to complete field recording days


    Plan StoryKit partnerships with community organizations, including training the community partner on how to a conduct a StoryCorps interview, administer paperwork and operate the recording equipment


    Work with community partners to schedule interviews in the StoryBooth each month


    Professionally represent StoryCorps Chicago by tabling at events, speaking at events, conducting workshops and talking to media


    Plan and execute community events


    Perform other duties to support StoryCorps Chicago and StoryCorps, as assigned



Knowledge, Skills, and Qualifications


  • Fluency in Spanish, both orally and in writing


    High school diploma or equivalency plus at least 3 years of relevant professional experience, OR college degree plus at least 1 year of relevant professional work experience


    At least one (1) year of experience working with diverse communities in a
    volunteer or professional setting


    Excellent driving skills and a valid driver’s license


    Excellent interpersonal, written, and verbal communication skills, including public speaking skills


    Ability and desire to provide excellent customer service


    Solid organization skills, multi-tasking ability, and attention to detail


    Ability to be flexible and adaptable in order to contribute to problem-solving activities within a fast-paced, changing organization


    Strong conflict negotiation and collaborative skills


    Cultural competence and the ability to work successfully with diverse groups of people


    Working knowledge of Microsoft Office (Word, Excel, PowerPoint) and web-mail (e.g. G-mail)


    Comfort with learning and working with new technical equipment (e.g., audio recording equipment, editing software, databases, digital cameras)


Physical Requirements:


  • Approximately twice a month, Facilitators transport a bag (25 lbs) and a Field Recording Kit (40 lbs, on wheels) usually via car service


    If traveling via airplane, Facilitators may need to transport and lift
    equipment into overhead bins




  • Experience conducting community outreach and engagement with Latino, Black/African American, LGBTQ, and/or Asian American communities (strongly preferred)


    Bachelor’s Degree


    Proficiency on a Mac platform


    Familiarity with Chicago, and Chicago-based community organizations


    Experience with audio recording equipment, oral history, or documentary work




To apply, please send your cover letter and resume to and include your last name and the position title in the subject line: for example, “Jones – Bilingual Facilitator, Chicago” Include your cover letter and resume as attachments titled “YourNameLetter” and “YourNameResume.” In your cover letter, please tell us how you found out about this opportunity and whether you have applied for a position at StoryCorps in the past.


StoryCorps seeks to hire staff who reflect the diversity of the communities we serve. All positions at StoryCorps are filled without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, HIV/AIDS status, veteran status or any other characteristic protected by law. All are encouraged to apply.