KSU Phonathon Supervisor
- Experience Level
The supervisor will be responsible for management and administrative duties related to the professional development of student callers, on-going coaching and mentoring. The Supervisor role requires the ability to analyze data and make strategic decisions related to program performance. The supervisor role requires the ability to write succinct, knowledgeable scripting for phone calls based on KSU’s mission, history, and the UAD fundraising goals. This position is also responsible for overseeing student philanthropy efforts, including attending occasional student events and providing support and guidance to the student philanthropy board.
Essential Duties: (not limited to)
Manage, coach, and mentor student callers and maintain a professional atmosphere within the call center.
Responsible for implementation, coordination, of strategies, information, and procedures necessary for callers to perform their jobs.
Convey a professional and positive image internally and externally, as well as maintaining cleanliness and organization in the call center
Communicate effectively via phone and through e-mail.
Collaboration with Director to determine strategic planning on individual fundraising campaigns for specified funds.
Weekly meetings with supervisor to ensure a cohesive annual giving strategy across all methods of solicitation is maintained
Manage complex fundraising call campaigns such as challenge grants and event asks.
Responsible for Phonathon-specific stewardship, including thank you cards to credit card gifts of $50+ and matching gift postcards
Responsible for student philanthropy programming. This position will act as staff advisor to the Student Philanthropy Council, overseeing fundraising efforts, student events, and working with the Director of Annual Giving to set goals for the program.
- Bachelor's degree or equivalent work experience (1-3 years of call center experience)
- Experience in a supervisory or leadership role
- Ability to inspire, support and lead team members in a high energy environment
- Ability to plan and prioritize
- Experience in a leadership role
- Ability to communicate in an appropriate and professional manner
- Willingness to work an afternoon/evening schedule
- Proficiency in Microsoft Office products (Word, Excel, etc.)