Clinical Care Assistant, Spanish
- Experience Level
Position: Clinical Care Assistant, Spanish
Reports To: Nutrition & Fitness Manager
Job Location: Native American Health Center (NAHC). 2950 International Blvd., Oakland, CA 94601
Work Hours: Full Time, 100% FTE, 40 Hours per week
This Clinical Care Assistant (CCA) will collaborate with medical staff and the Data Team to improve health outcomes of members through panel management and care coordination. The main responsibilities of this position include completing required grant activities, assisting members in accessing all levels of care, improving the quality of chronic care services, assisting medical care providers in chronic disease management, and participating in continuous quality improvement.
Duties and Responsibilities:
1. Daily outreach and follow up with members via phone, letters, member portal messaging, and face-to-face interaction in order to coordinate member care, implement action plans, and communicate PCP recommendations to members.
2. Assist primary care providers (PCPs) in formulating processes to identify and address unmet care needs. These processes might include PDSA cycles that include outreach, medical interventions, and follow-up evaluation.
3. In collaboration with the Data Team, run and provide requested reports and participate in the validation of data and clinical outcome results.
4. Maintain accurate patient registries via bi-monthly outreach and lost-to-care follow up in order to provide current and accurate data.
5. Generate health status reports for the purpose of sharing the data during meetings, monitor progress, and identify members that require outreach.
6. Assist members with accessing care by outreaching and scheduling for nutrition referrals, eyepacs referrals, medical group visits, health education classes, and other services for which they are due.
7. Aid members in accessing appropriate care services following hospitalizations and to provide care follow-up.
8. Assist in closing the loop on subspecialty referrals, in collaboration with the Medical staff.
9. Provide administrative support to health education services. This will include member recruitment, attendance monitoring, and arranging group logistics.
10. Provide health education services to members. Assist in the facilitation and support of wellness classes, and group medical visits.
11. Provide one-on-one health coaching on topics such as healthy eating, physical activity, hypertension, and diabetes, including foot screenings and glucometer instruction.
12. Train staff on chronic disease management topics and care.
13. Provide interpretation and translation, as needed.
14. Ensure HIPAA compliance with regards to data. Make sure all data is secured properly, whether stored electronically or on paper and report any HIPAA breaches immediately to the HIPAA officer or supervisor.
15. Maintain absolute integrity of clinical data sets, including accuracy, validity and ensuring data has not been manipulated.
16. Member Care: Demonstrate understanding and apply working knowledge of safety policies and ensuring safe member practices.
17. Employee Safety: Safely performs all duties; follows required protective protocols to ensure personal safety as well the safety of others.
18. Must maintain compliance with ergonomic safety standards; be mindful of posture and regularly practice ergonomic stretches.
19. Quality Improvement: Actively participate in internal quality improvement teams and work with members proactively to drive quality improvement initiatives in accordance with the mission and strategic goals of the organization, federal and state laws and regulations, and accreditation standards, when assigned.
20. Work well under pressure, meet multiple and often competing deadlines.
21. At all times demonstrate cooperative behavior with supervisors, subordinates, colleagues, clients and the community.
22. Other duties as assigned by Supervisor.
1. High School Diploma plus 2-3 years' equivalent experience working in a healthcare setting.
2. Per organizational need, candidates must have excellent written and verbal communication in both English and Spanish.
3. Knowledge of chronic conditions, medical terminology, and health education.
4. Proficiency with Microsoft office suite, including Excel.
5. Excellent communication and interpersonal skills;
6. Energy, enthusiasm, resourcefulness, and the ability and desire to initiate projects.
7. Ability to work independently and as part of a multi-disciplinary team.
8. Good organizational, time management and record keeping skills.
9. Dependable, self-motivated and experienced in outreach.
10. Demonstrated ability to work and communicate with people from various ethnic, socio-economic, educational and experiential backgrounds.
1. Bachelor's Degree in a health related field
2. Previous experience working as a Medical Assistant is strongly desired.
3. Experience working in a community health setting is preferable.
4. Experience working with an E.H.R. (i.e.Next Gen), i2iTracks, and/or Crystal Reports.
5. Prior experience with panel and population management desirable.
6. Computer literate; familiarity with Microsoft Word.
7. Excellent customer service skills with members, supervisors, colleagues and the community.
8. Able to multi-task and be self-motivated.
Benefits: Native American Health Center (NAHC) considers our employees to be our most valuable resource and offers an excellent benefit package: competitive salaries, personal time off (PTO) or sick/vacation leave program, and an employer contribution 403(b) retirement plan to full-time regular status employees. We also provide medical, vision, dental, flexible spending, group term and voluntary life insurance coverage for employees and their dependents--with a percentage of employee contribution for dependent medical premiums. Note to Applicants: Please be advised a post job offer, pre-employment Physical and TB test are required as a condition of employment. Additionally, you may be asked to get a Department of Justice Fingerprinting clearance as a contingency for an offer of employment. Criminal clearances are obtained to protect the welfare and safety of clients receiving services at NAHC. Preference in hiring is given to qualified Native Americans in accordance with the Indian Preference Act (Title 25, US Code, Section 472 and 473). Applicants claiming Indian Preference must submit verification of Indian certified by tribe of affiliation or other acceptable documentation of Indian heritage. EQUAL OPPORTUNITY EMPLOYER: Within the scope of Indian Preference, all candidates will receive equal consideration without regard to race, color, gender, religion, national origin or other non-merit factors. Age Discrimination in Employment Act (ADEA): Native American Health Center abides by the mandates of the ADEA (protecting individuals 40 years and older) and considers age a non-merit factor in all employment decisions and considerations. Americans with Disabilities Act (ADA): Native American Health Center abides by the mandates of the ADA and considers disability a non-merit factor in all employment decisions and considerations. Furthermore, NAHC will make any practical, feasible, and reasonable arrangements to accommodate qualified applicants and employees with disabilities.