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Oakland- Director of Operations (National)

Employer
College Track
Location
Oakland, California
Closing date
Mar 17, 2019

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Focus Areas
Education
Job Function
Education / Teaching
Position Type
Full Time

Director of Operations- National (Oakland)

About College Track
College Track is a comprehensive college completion program that empowers students from underserved communities to graduate from college. From ninth grade through college graduation, our 10-year program removes the academic, financial, and social-emotional barriers that prevent low-income and first-generation students from earning their college degree. In 1997, we started with 25 students in East Palo Alto, and today, we have ten centers located in underserved communities across California, Colorado, Louisiana, and the D.C. Metro Area with more than 3,000 students on the path to upward social mobility.

To learn more, please visit www.collegetrack.org

Our Impact
College Track students graduate from college at a rate that is more than double the national average for low-income and first-generation students. Five years out of college, our graduates are employed full-time, and over 85% report earnings greater than their parents. By helping our students maximize the value of their four-year college degree, which includes minimizing student loan debt, securing internships, and limiting the need to work while in college--we prepare them to succeed in the 21st century economy.

Our Values
At College Track, our values drive the way we do our work, and we look for individuals who share our passion. We blend an entrepreneurial spirit with our nonprofit roots, cultivating a dynamic culture where everyone's contributions are valued and encouraged.

* COMMITMENT: We have an unwavering belief in our students.​
* PASSION: We are dedicated to changing our nation’s college completion story.​
* JOY: We create environments rich with smiles and laughter.​
* AUTHENTICITY: We believe relationships matter.​
* EXCELLENCE: Our students deserve nothing but the best.

Position Overview
Reporting to the Chief Finance and Operating Officer, the Director of Operations oversees all aspects of technology, facilities and operations across the organization. The Director of Operations, a key member of the Mission Support Leads team, ensures that site operations meet high standards of operational excellence, enabling site leaders and staff to focus on driving strong student outcomes. This role will be work strategically with senior leaders of the organization and directly manage the National Operations Manager and the IT Manager.

Primary Responsibilities Include

Operational Leadership
* Set a bold vision for and implement a plan to streamline, standardize, and strengthen performance, reliability, robustness and scalability in operational areas across the network to build a best-in-class operations function at College Track.
* Clearly define roles and responsibilities across national, regional and site operations as it relates primarily to IT and facilities and defining escalation paths and transparency around accountability as the organization continues to evolve.
* Interface with senior leaders across every department to gauge and improve effectiveness of support and services.
* Develop and execute appropriate procedures that meet compliance with local laws and standard operating procedures in all functional areas.
* Lead departmental short-term and long-term planning and initiatives geared toward operational excellence.

IT and Facilities Oversight
* Grow and manage an IT team of staff and consultants to support all systems for a 150 (and growing) national company.
* Oversee IT vendor selection and relationships; negotiate and manage vendor contracts; support facility vendor selection and relationships.
* Oversee the coordination of national real estate acquisition, buildout, space planning, and facilities maintenance consistent with the College Track brand.
* Oversee facility issues, including major maintenance projects, shared space agreements and student safety.
* Design and implement short- and long-term strategic plans to ensure infrastructure capacity meets existing and future requirements.

Risk Management
* In collaboration with the HR, Talent and Finance departments, serve as primary liaison addressing operational risk management issues and policies.
* Ensures full compliance with all codes, regulations (local, state, and federal), and safety standards to protect the well-being of all students, guests, and employees occupying the buildings.

Skills & Experience Required
* Minimum 4-year college degree
* Minimum 5-7 years of operational management experience required, preferably in a fast-paced, high-growth organization.
* Minimum of 1-3 years supervising experience.
* Demonstrated management and leadership skills; demonstrated success with cross-functional teams
* Strong knowledge in IT infrastructure and facility contracts, laws and regulations.
* Results driven, strong strategic and analytical skills with an aptitude for shifting from fire-fighting to systems-building
* Sense of humility, customer service mindset, and shows urgency and the ability to proactively solve problems and make decisions quickly
* Self-starter with a high degree of flexibility and adaptability; feels comfortable operating in fast-paced, ambiguous environments with limited direction
* Team player with strong interpersonal and stakeholder management and relationship building skills
* Ability to lead, influence, and hold others accountable to upholding high standards of operational excellence
* Strong learning orientation (e.g. constant learner, exhibits strong self-awareness of and initiative to develop one’s growth areas, accepts and promptly incorporates feedback)

Compensation & Benefits
College Track offers a competitive salary based on the organization’s compensation philosophy, which is grounded in market data. We also offer comprehensive health & welfare benefits and top of the market paid time off.

To Apply
Please upload a resume and a thoughtful cover letter with your application. We will only contact candidates chosen for further consideration. No phone inquiries please.

College Track is an equal opportunity employer fully committed to achieving a diverse workforce. College Track does not discriminate on the basis of race, age, color, religion, national origin or ancestry, sex, gender, disability, veteran status, genetic information, sexual orientation, or gender identity or expression. ​​

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